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Shipping & Delivery

HangerProject.ca Consolidated Shipping Program

In order to best serve our Canadian customers, we now offer Canadian pricing, including all associated import duties, with domestic Canada Post shipping rates through HangerProject.ca. All orders will ship to Canada from our Dallas, Texas, warehouse twice a week on Tuesday and Thursday. These bi-weekly shipments will clear customs, with The Hanger Project paying all import duties and taxes, and then be dropped into the domestic Canada Post network.

Please allow 7-10 business days for delivery (normal Canada delivery from Ontario + 3-4 days). A normal Canada Post tracking number will be generated when you order reaches the border. You will receive an email with instructions on how to track  your order

If you require express shipping, please purchase directly from HangerProject.com and choose FedEx.

Rates & Policies
When purchasing from HangerProject.ca, you are participating in our Canadian consolidated program whereby we consolidate all Canadian shipments twice a week from our Dallas, Texas, warehouse. All orders clear Canadian customs in LaSalle, Ontario, and then are dropped into the domestic Canadian Post distribution network. Please note that all shipping rates will be calculated with a LaSalle, Ontario, point of origin.

International Shipping

Because HangerProject.ca is designed specifically to serve the Canadian market, international orders to the United States or outside of Canada are not allowed. If you would like to place an order for delivery in the United States or any country other than Canada, please visit HangerProject.com.

Freight Forwarding Companies
Freight forwarding companies do not have the capacity to ship Saphir products. Our previous experiences have shown that shipping to freight forwarding companies usually results in damage to the products due to improper handling. We strongly suggest that our customers contact us for our various international shipping options. We are not responsible for items that arrive damaged or missing with freight forwarding companies. We are not responsible for any additional shipping charges that may occur if you ship with a freight forwarding company. We will not provide additional information to freight forwarding companies.

Free Shipping on Shoe Care Items
Please note that we are not offering any free shipping promotions to Canada at this time.

When will your order arrive?
Orders placed Monday - Friday before 11 am CST with in-stock items will be shipped on either Tuesday or Thursday. A standard, trackable Canada Post tracking number will be issued when the order is packed. However, please note that it will not be active until your package clears Canada customs and is dropped into the Canadian Post domestic distribution network.

All orders placed on HangerProject.ca will deliver with duties and taxes already paid as though the order had been shipped from within Canada.

Additional processing time may apply during holidays. We generate automatic ship notifications with tracking information at the time of shipment (tracking numbers are sent directly from the shipping carrier). We carefully pack and ship all products directly from our warehouse. Domestic orders shipped via Ground level service can take up to 5 business days to deliver.

 

Our warehouse is closed for the following U.S. Holidays. Please plan accordingly as orders will not be shipped out on these dates.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day